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CUSTOMER SERVICE

Working Hours
  • Mon 8:00AM - 5:00PM
    Tue 8:00AM - 5:00PM
  • Wed 8:00AM - 5:00PM
    Thu 8:00AM - 5:00PM
  • Fri 8:00AM - 5:00PM
    Sat Closed
  • Sun Closed

CUSTOMER SERVICE

Modern cars, light trucks, and sport-utility vehicles come with complex technology such as digital dashboards, oxygen sensors, electronic computers, unibody construction, and more. They run better, longer, and more efficiently than models of years past. However, they eventually need to be replaced.

Before taking your vehicle in for repairs or service, do your homework so you receive the best possible service.

  • Read the owner's manual to learn about the vehicle's systems and components.
  • Follow the recommended service schedules.
  • Keep a log of all repairs and service.
  • Do not ignore any warning signals your car may give you.
  • Carry a written list of the symptoms that you can give your mechanic.
  • Resist the temptation to suggest a specific course of repair. Allow our experienced technicians to diagnose and recommend a remedy.
  • It's important to note when the problem occurs. Is it constant or periodic? Does it occur when the vehicle is cold or after the engine has warmed up? Does it happen at all speeds? Only under acceleration? During braking? When shifting?

Check for the following common vehicle maintenance issues on a regular basis:
  • Unusual sounds, odors, drips, leaks, smoke, warning lights, gauge readings.
  • Changes in acceleration, engine performance, gas mileage, fluid levels.
  • Worn tires, belts, hoses.
  • Problems in handling, braking, steering, and vibrations.
  • When did the problem first start?

How to manage your service experience:
  • Ask as many questions as needed to fully understand your repair. Ask for an explanation in laymans terms if necessary.
  • Don't rush the technicians. You may be called and apprised of the problem, course of action, and cost before work begins.
  • Before you leave, be sure you understand shop policies regarding labor rates, guarantees, and acceptable methods of payment.
  • Make sure the shop has your contact information readily available, so you can be reached as soon as possible.

What People Say About Us

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    No foolery. The mechanic is honest and to the point.

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    Owner Kevin Klein is honest and will do anything to get your car in great shape

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    Hello I am a young man from Algeria, I want to join the company how to do it? I am practical Auto Repair thank you ..I await your response.

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    The BEST! I've had my all my vehicles taken care of here 20+ years.

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    Kevin and his staff are experts on the Buick Gran Nationals, turbo systems, and supercharged vehicles. They also are knowledgeable on most any other cars on the road. Most importantly they are honest in their billing and stand behind their work. They are also a NAPA Auto Care Center. I highly recommend them!

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    Wonderful friendly honest mechanic reasonable pricing a pleasure to deal with

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    Just the best

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    Kevin has a wealth of knowledge to take care of my 1987 Buick Turbo Regal and along with Rob, they have allowed me to enjoy the collector car hobby. They are also a Napa Auto Care center which gives peace of mind for today's modern car maintenance needs.

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    Look no further for an honest & great mechanic! Kevin & his staff will get you back on the road as fast as they can.

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    Good shop

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    Fantastic experience. Never had a car problem go so right. These guys are a God send. Thanks Kevin.

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    No foolery. The mechanic is honest and to the point.

Call us for service: 407-298-2706

ASE (Automotive Service Excellence)
Amsoil
ASE Master Technician
BG Products
Napa
  • Car Care Aware